Frequently Asked Questions
KNOW BEFORE YOU GO
Do I need a passport or visa?
All guests must travel with a valid passport, including US, Canadian and non-US citizens. Passports must be valid for six months after the conclusion of you cruise. In addition, certain countries may require entry visa. You are responsible for securing proper documentation for the countries visited on your cruise or land tour. For US Citizens, check http://travel.state.gov/travel/cbpmc/cbpmc_2223.html for more information.
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What is the appropriate dress code on board the ship?
During the day, dress code on board is resort casual. There will be two formal nights for. Your Daily Activity Newsletter will detail the dress code for each day.
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Do I need to pack formal wear such as a tuxedo?
You do not have to purchase a tuxedo if you don’t have one; a dark suit is perfectly appropriate. The Eurodam offers tuxedo rental services on board.
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Is the Eurodam completely smoke-free?
For the comfort of all of the guests, most lounges have both designated smoking and nonsmoking areas. Smoking is not permitted at any time in dining areas, nor in the showrooms during performances. The Eurodam does not have "nonsmoking" staterooms; however, all rooms are thoroughly cleaned after each cruise to assure the comfort of our guests.
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Is mobility equipment available or do I have to bring my own?
Holland America has a limited supply of wheelchairs onboard, which are used exclusively to facilitate embarkation, disembarkation and in emergency situations. If you will require regular use of a wheelchair, you must bring your own wheelchair with you, or opt to rent a wheelchair prior to sailing and have it delivered directly to the ship.
CareVacations
Phone: 877-478-7827
Fax: 800-648-1116
Email: res@carevacations.com
Holland America offers a limited number of wheelchair/scooter accessible staterooms. Please note that there are size and weight guidelines for scooters. If you plan on bringing a scooter, please contact 1- 800-547-8493. For the safety of all guests and crew:
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Will my hairdryer or shaver fit in the outlets on-board?
Your stateroom is equipped with a salon-quality hairdryer. All staterooms are equipped with standard 110 AC and 220 AC outlets.
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Where can I store my valuables?
The Eurodam has in-room safes for your valuables.
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Are there medical facilities onboard?
The Eurodam is equipped with limited medical facilities that are staffed by a physician and registered nurses. The physician is an independent contractor. There will be a fee charged for all medical services and medications obtained on board. If you become ill during the cruise and the physician is unable to care for your needs on board, you will be transferred to medical facilities on shore. If you have a pre-existing condition and require special medical apparatus or assistance on board, we must be made aware of that at time of booking in order to determine whether your needs can be accommodated.
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How can we keep in touch with friends and family?
Internet and Email – The Eurodam has the high-tech traveler in mind. You can connect to the internet either by accessing a 24/7 wireless connection “hotspot’” or utilizing the resources of the Explorations Café or Internet Café for a nominal fee located on board. You will be able to receive electronic mail in real-time, via a high speed satellite link 24 hours a day, satellite conditions permitting.
Telephone – Direct ship-to-shore telephones are provided in each guest stateroom and are charged to your onboard account. Phone rates average approximately $6.50USD per minute. Similarly, friends and family in the US and Canada may contact the Eurodam by direct dialing 1-866-HAL-SHIP (1-866-25-7447). Callers should have the ship name, party name and the cabin number ready before dialing.
At some point in your travels you may experience and emergency. With this in mind, the following emergency phone numbers are available for your use. Representatives are on hand to assist you in any way they can, including assistance with travel delays and contacting loved ones. During regular business hours, please call 1-800-426-0327. Representatives are available from 5AM-7PM Monday through Friday and from 7AM-330PM Saturday and Sunday (Pacific Time) Outside of these hours and during holidays, please call 1-888-361-8803 or 1-206-301-5296. This number is for emergency use only; please do not call unless you are experiencing an emergency of a critical nature.
Mobile Phones, PDA’s and Blackberry – Worldwide mobile phone service is available onboard or when in port. Billing is via your existing mobile phone service provider. Please check with your local provider to verify rates and to make sure that your plan offers international roaming. Charges on your phone bill will appear as “SeaMobile Roaming Charges”.
Fax – Facsimile service is available onboard. Please contact the Purser’s desk for cost and other information if you wish to take advantage of this service.
Mail – Letters and postcards may be mailed from the ship while in ports of call. Guests may buy stamps in port or purchase them with US cash from the Purser’s desk. All mail is subject to local postal office procedures and rates in the port mailed.
Television: Your stateroom is equipped with televisions and periodically will pick up news broadcasts so that you can stay aware of current events.
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Can I do my laundry onboard?
For your convenience, the Eurodam offers full laundry and dry cleaning service. You will find laundry bags and price lists in your closet. For safety reasons, we ask you to refrain from ironing clothes in your stateroom.
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Can I pay for items onboard with cash?
The Casino is the only place that is able to take cash onboard. The Eurodam’s cashless society is designed to make your life on board as simple as possible. When you board the ship, your account has already been activated and you may make purchases by simply showing your guest identification card and signing a receipt. On embarkation day, you will need to register your credit or debit card (Visa®, Mastercard® and American Express®, Discover®) in order to use your onboard account for shipboard purchases. Your card will be pre-authorized for USD$60 per person for each day of your cruise. At the end of your cruise, you will receive a final statement, and your card will be charged only for the actual amount of your purchases. Please inform your credit or debit card issuer in advance that your card will be used on a Holland America Line ship. This will help prevent delays in obtaining pre-authorization on board. If you do not want to use a credit or debit card, the ship will collect a cash deposit from you at time of boarding in the same pre-authorization amount. Any excess deposit will be refunded to you at the end of the cruise. Traveler’s checks may be cashed at the front office to make your deposit. Personal checks are not accepted on board.
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Is there baby-sitting service available?
Baby-sitting services are available for a small surcharge. Please see the Purser’s desk for further details.
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Is there a hair salon and nail service onboard?
Both services are offered onboard. Open your mind to the creativity of the international stylists and leave the salon with a hairstyle that will put a bounce in your step...and your locks! Your onboard nail technician offers manicure and pedicure services from full pampering to last-minute repairs.
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Are there any special onboard activities for children?
You can feel at ease knowing that your child's on board experience is safe and well-managed. All Club HAL® activities are supervised by permanent, full-time staff, and are designed to be kid friendly and age appropriate. Youth Staff hold degrees in education, childhood development, recreation, leisure studies or related fields.
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What’s the weather going to be like?
You can check the weather update at www.weather.com a few days prior to sailing. This would give you an idea what to pack.
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What if I want to drive to the airport?
If you are driving to Fort Lauderdale International Airport, follow the directions provided below or check www.mapquest.com for specific driving directions from your location. The distance from Fort Lauderdale International Airport to Port Everglades is approximately 4.05 miles or a driving time of approximately 12 minutes, depending on traffic.
From the North: Take I-95 South to I-595 East. Bear right onto U.S. 1 (South Federal Highway) and take the Airport exit. Follow the directions into the Airport.
From the South: Take I-95 North to I-595 East. Bear right onto U.S. 1 (South Federal Highway) and take the Airport exit. Follow the directions into the Airport.
From Fort Lauderdale beach: From AIA, go West on Sunrise Blvd. (or Las Olas Blvd.) to Federal Highway. Go South on U.S. 1 (South Federal Highway) to the Airport exit. Follow the directions into the Airport.
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What about parking at the airport?
Stay to your LEFT as you approach the airport on the entrance loop to Terminal Drive. Use the second lane from the left to access all parking. Follow the signs for Hourly, Daily, Valet, or Remote parking. The Hibiscus and Palm Garages offer hourly and Daily parking. The Cypress Garage offers Daily parking on levels 6–9 and can be accessed from level 7 of the Hibiscus Garage. Valet parking is available for all terminals just follow the signs for Daily Parking to areas marked Valet parking. To access Remote Parking, follow the signs for Remote Parking.
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Where is the cruise port located?
Port Everglades is situated at 1850 Eller Drive, Fort Lauderdale, FL 33316. If you are driving to the port, follow the directions provided below or check www.mapquest.com for specific driving directions from your location. The distance from Port Everglades to Fort Lauderdale International Airport is approximately 4.05 miles or a driving time of approximately 12 minutes. Driving time may vary, depending on traffic.
The seaport can be accessed by car at the following entrances:
Main entrance.
Take I-595 East straight into the port (I-595 become Eller Drive once inside the Port). I-595 runs east/west with connections to the Fort Lauderdale/Hollywood International Airport, U.S.1, I-95, State Road 7 (441), Florida's Turnpike, Sawgrass Expressway and I-75.
North entrance.
Take U.S.1 or A1A to 17th Street Causeway in Fort Lauderdale and turn south at the streetlight onto Eisenhower Blvd.
US1/Federal Highway entrance
At the intersection of State Road 84 East and U.S.1 (Federal Hwy.), turn east into the seaport.
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GENERAL QUESTIONS ABOUT CRUISING
How long is the cruise?
The Bob Proctor Caribbean Cruise sails for 7nights, 8days.
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What if I get bored of feel confined?
This likely won't happen. With so much to see and do, this usually isn't a problem. Holland America makes great use of onboard space. It'll probably take you a few days just to figure out where everything is! This cruise is great because it gives you the choice to do as much or as little as you please. You can spend time alone lounging on deck enjoying the sun or reading a good book. Or, you can join an exercise class, dance class, sports contest or any number of other organized deck activities. Take in a game of tennis or go for a jog around the deck. Swim, relax in the spa or try your luck in the casino. You can see a feature movie, attend a lecture or workshop by renowned experts, or enjoy a game of backgammon or bridge. The activities don't end there. Shore excursions and tours are a popular way to spend time in port. Or maybe you'd prefer to walk around, shop and explore on your own. The beauty of this cruise is its flexibility - you can do whatever you want.
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Will I get seasick?
Probably not. Stabilizers on the ship and advanced weather information also help to ensure a high level of comfort for guests on board. Additionally, the development of preventative medications have aided in minimizing incidents of motion sickness. If you have concerns, it may be beneficial to speak to your physician and see what he/she recommends.
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What does my cruise fare include?
Your cruise fare includes your accommodations, meals, entertainment, seminars, workshops, taxes, fees and gratuities on board. Items of a personal nature are not included, such as alcoholic beverages and soft drinks, spa treatments, certain specialty exercise classes, laundry, photographs, casino, ship-to-shore phone, e-mail, Internet, fax communications and shore excursions.
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What if I don’t want to do any of the organized activities?
On this cruise, you do what you want to. You can do everything. Or lie back and do absolutely nothing. It's your vacation. Activities are a great way to meet people and there are so many you can choose from but you never have to participate in any of the programs if you are not interested.
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What kind of entertainment is available?
There's dancing, live entertainment, discos and lounges; not to mention feature films and theme parties. This ship has a casino where you can try your luck at the slots, or maybe play a little blackjack. There are also many special events you won’t want to miss, such as the Captain's Cocktail Party, Passenger Talent Night, the Masquerade Parade or the Late Night Buffet.
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Do I have to pay for onboard entertainment?
No - the cost of all onboard entertainment (shows, live music etc.) is included in your cruise fare. Many popular movies are also shown on board and there is no admission fee.
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What can I do when the ship is docked?
The options when ashore are limitless! Holland America offers organized shore excursions and tours that you can arrange prior to cruising, or once you board. These guided outings include a range of activities, such as city sightseeing, snorkeling and diving or shopping.
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If I don’t go on shore excursions, what else is there to do?
If you don't want to go on an organized tour, you can always venture off on your own. Many destinations offer their own tours, which can usually be arranged close to the port. You can take a leisurely stroll around the port town or city you are visiting, sample the local cuisine or shop for bargains and great souvenirs. If you prefer to say on board, you will discover that the pool decks and lounges are quiet havens of relaxation. You can also choose to go ashore for a few hours and then return to the ship for the balance of the day. You are free to come and go as you please; just remember that if you do go ashore on your own, you must be back before the ship’s departure.
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Are there age restrictions to go on a cruise?
There are two parts to this question:
1. How old do you have to be to cruise without a guardian?
Guests under 21 years of age must be accompanied by a parent, guardian or chaperone who is at least 25 years old; one adult chaperone is required for every five people under the age of 21.
2. At what age are babies permitted to sail?
Due to limited medical facilities, Holland America requires that babies be at least 6 months old to travel.
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Is there a minimum drinking age on board?
Alcoholic beverages will not be served to guests under age 21.
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How easy is it to make friends?
This is the perfect environment to meet people because everyone is so friendly. The atmosphere is cordial, relaxed and comfortable; the perfect opportunity to network with positive, like-minded individuals. Dinner is probably one of the easiest places to make new friends, particularly if you are seated at a large table. You'll also strike up conversations during cocktails, around the pool, while strolling the promenade deck, or during workouts in the gym.
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I would like to travel with my family, would this cruise be appropriate?
Families with children book one third of all cruise vacations. Best of all, children generally travel at a reduced rate. Holland America has specific services and provides supervised activities for youngsters. There are specially designed, age appropriate children's programs. This cruise ship features public rooms that are dedicated to children's activities and interests. The specially trained Club HAL staff will help keep them busy and entertained - allowing you relaxation and peace of mind.
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What if I still have some questions?
Visit Holland America’s website at www.hollandamerica.com. There are some excellent guidebooks available on cruising (Fodor's, Frommer's, Berlitz, etc.) These should be available at your library or local bookstore. There are also great magazines for the consumer on both cruising and travel in general. Popular cruise magazines include Cruise Travel, Ocean & Cruise News and Porthole. These are available at bookstores and also by subscription and provide lots of great information and reviews you might find interesting and helpful.
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BOOKING YOUR CRUISE
What do I have to do to book this cruise?
Click here to print and fax in the booking forms on our website and one of our cruise experts will contact you. Or send a request at cruise@cantrav.com. Also, feel free to call us at 1.877.708.2546.
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Do you have last minute deals or should I book early?
Last minute discounts are less popular than in the past. Today, we reward those who book in advance. We can now tell about three months prior to departure if promotions are needed to help fill the ship. Deciding on whether to wait for a better deal depends on your level of flexibility. Overall, to be sure to obtain the flights you want and the cabin accommodations and dining times you desire, it is better to book early.
Early booking is advised if:
- You want a specific cabin, i.e. suites or mini-suites; or a specific location (port, starboard, middle of the ship, bedding, etc.)
- You require a wheelchair accessible cabin.
- You need a cabin that can accommodate a 3rd or 4th person.
- You're traveling with a group and need multiple cabins (family, group, etc.)
- You prefer a specific dining time. One dining time may fill up faster than the others.
Waiting for a last minute deal may work for you if:
- You’re flexible
- There are only two people in your party
- You aren't particular about the location of your cabin and you will take an inside cabin
Don’t forget that flights fill up quickly, and tend to get more expensive as travel dates approach.
As many people book between 12 and nine months in advance, we strongly recommend travel insurance.
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What if I want to extend my cruise vacation?
Cantrav Leisure Services Inc. can arrange pre- or post-cruise land packages at the time of booking. These are available through the travel department. This is a great way to see more of your embarkation or departure city, as well as to rest up, particularly if you are traveling overseas.
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How can I pay for my cruise? What are the deposit and final payment requirements?
We accept Visa, Mastercard and American Express. It's convenient, safe, and you get extra protection for your vacation from your credit card company. We require a non-refundable deposit of $500 per person at the time of booking. Final payment is due no later than May 01, 2008. Your booking is transferable from the time of booking up to 90 days prior to sailing. Changes will not be accepted within 90 days prior to sailing. You will get a receipt for every payment and will receive a final payment reminder to keep you on top of your expenses.
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What are the benefits of purchasing travel insurance?
No one takes a trip assuming the worst. But should something happen, its good to know there’s a company you can rely on for affordable coverage and assistance. While travel insurance is not obligatory, we strongly recommend this coverage. Remember, you can loose your entire investment and miss your vacation should anything happen. Benefits vary from unlimited emergency and hospital care, comprehensive trip cancellation and interruption coverage to baggage loss & delay or all of the above.
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What type of insurance do you offer?
We offer Basic, Silver, Gold and Platinum Customized Package Insurance for US Residents, Deluxe (includes medical) Package for Canadian Residents and Non-Medical Package for Canadians & International Residents. Please fill out the Insurance Request Form for a quote, and one of our certified agents will get in touch with you in order to customize a package to your specific needs.
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AIRLINE RESERVATIONS
Can I book the flight through you or can I book it on my own?
We can certainly assist you in booking your flight. If you find flights on your own or have frequent flyer points then you can purchase your airfare separately. However, please be aware that if you have any flight delays on flights arranged independently, then it will be your responsibility (and cost) to meet the ship in the next port of call if necessary. Be aware that insurance would protect a missed connection or travel delay claim.
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If I book my flight through you or on my own will Holland America still provide transfer to and from the ship?
Transfers ARE NOT included with your cruise package but whether we booked your flight or if you have made your own air arrangements, you may purchase transfers between the airport and ship 60-14 days prior to sailing. Transfers from the airport and the ship are only available on the day of sailing. World Wide Shore Services at 1-800-355-3023 would be able to assist you in booking these transfers. You will need your Holland America booking number and flight information. Your flight should arrive at the Fort Lauderdale International Airport at least 2 hours prior to sailing. At the end of the cruise, transfers should be booked for at least 4 hours after the ship’s scheduled arrival time.
Upon arrival at the airport, a representative from the cruise line will greet you at the baggage claim area and direct you to the waiting motor coaches. At the end of the cruise, a representative from the cruise line will greet you at the port and direct you to the waiting motor coach that will take you back to the airport. If you do not wish to purchase transfers through the cruise line, taxis are available.
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What if I miss the ship because of a weather related or mechanical delays?
If you booked your airfare with us, we will make the arrangements to get you to the ship, even if it means flying you to the next port of call. If you have travel insurance that covers delay and missed connection, any expenses you may incur to get you to the next port may be reimbursed. If you do not have travel insurance, you will be out of pocket for any costs incurred. If you booked your own airfare, then it will be your own responsibility in every respect to get to the next port of call. The cruise line will not reimburse you for any expenses. Read the fine print though; sometimes there are weather related disclaimers.
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Where is airport located?
Fort Lauderdale International Airport is situated at 320 Terminal Drive, Fort Lauderdale, FL 33315.
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SHIPBOARD ACCOMMODATIONS
Why are the different types of stateroom?
Penthouse Verandah Suites - Bedroom with 1 king-size bed, oversize whirlpool bath & shower & additional shower stall, living room, dining room, dressing room, private verandah with whirlpool, pantry, 1 sofa bed for 2 persons, microwave, refrigerator, guest toilet, private stereo system, floor-to-ceiling windows.
Category PS
1,318 sq. ft. with verandah.
Deluxe Verandah Suites – 2 lower beds convertible to 1 king-size bed, bathroom with dual sink vanity, full-size whirlpool bath & shower & additional shower stall, large sitting area, dressing room, private verandah, 1 sofa bed for 2 persons, floor-to-ceiling windows.
Category SA, SB, SC
510 sq. ft. with verandah.
Extra amenities for Penthouse Verandah Suites and Deluxe Verandah:
- Use of the exclusive Neptune Lounge and personal concierge service
- Complimentary laundry, pressing and dry cleaning throughout your cruise
- Premium duvet, oversize bath towels and soft, cotton bathrobes and slippers
- Gorgeous corsages and boutonnieres for the first formal night
- Hors d'oeuvres served before dinner each evening on request
- Binoculars and umbrellas for your use on the cruise
- Cocktail party with ship officers
- Priority boarding for tender ports of call
- Special disembarkation service
- Priority dining and seating requests
- Exclusive daily breakfast service for suite guests only
- High tea service in suite on request
Superior Verandah Suites – 2 lower beds convertible to 1 queen-size bed, bathroom with dual sink vanity, full-size whirlpool bath & shower & additional shower stall, large sitting area, dressing room, private verandah, 1 sofa bed for 1 person, floor-to-ceiling windows.
Category SS, SY, SZ
362-389 sq. ft. with verandah.
Deluxe Verandah Outside Staterooms – 2 lower beds convertible to 1 queen-size bed, bathtub & shower, sitting area, private verandah, floor-to-ceiling windows.
Category VA, VB, VC, VD, VE, VF, VH
249 sq. ft.
Extra amenities for Superior Verandah Suites and Deluxe Verandah Outside Staterooms:
- Personalized cruise stationary
- Elegant bathrobe for use on your cruise
- Fresh flowers and fruit assortment
- Oversized bath towels
- A selection of pillows (firm, medium and soft) are presented on each bed for the guests' enjoyment
- Luxurious beds featuring Sealy® Premium Euro-Top mattresses and finely woven cotton linens
- A no-host mini-bar for easy entertaining in your suite
- DVD or VCR player and the use of an extensive DVD or VHS tape library
- 24-HOUR TELEPHONE CONCIERGE - Service available via special dedicated "At Your Service" telephone line
Large or Standard Inside Stateroom - 2 lower beds convertible to 1 queen-size bed, shower.
Category I, J, K, M, MM, N, NN
154-207 sq. ft.
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If I think I might suffer from motion sickness, where should I choose a cabin?
While motion sickness shouldn't be a major concern on today's ships, you should still know the best way to avoid it if possible. The best location on board to minimize the effect of the ship's motion is the middle of the ship. Cabins on the lower decks, closer to the bottom of the ship, are less affected by motion than those on higher decks. The higher you are, the greater the potential to feel a left to right rolling motion. The Eurodam is fully stabilized ensuring your comfort no matter where your cabin is located. Generally, motion is so inconsequential that the premium suites on a ship are located at the top and near the front. To make sure you get the best cabin for you, book early. Additionally, motion sickness medications can also help relieve any symptoms you may have.
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How many people can fit in my cabin?
Some cabins are built to accommodate two passengers. However, there are cabins that can accommodate three and four guests quite easily. These cabin categories are obviously very popular and sell out quickly, so book early if this is what you are looking for.
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ON BOARD DINING
What are the different types of dinner seating’s?
The 2 options for early seating dinner are 5:45PM and 6:15PM. If you have late seating your options are 8:00PM and 8:30PM.
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Is there a dress code for dinner at the main dining room or the Pinnacle Grill?
Dressing for dinner falls into two categories: Formal and Resort Casual. Shorts or jeans are not allowed in the main dining room. On resort casual nights slacks with sport or collared shirts are recommended, for men, while women might choose to wear sundresses, pantsuits, skirt and blouse etc. For formal night a dark suit or tuxedo is recommended for the gentlemen, while cocktail dresses or gowns are suitable for the ladies. There will be 2 formal nights on this cruise.
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I have special dietary needs. Can these be accommodated?
Holland America can accommodate salt-free, low-carbohydrate, Kosher, or other diet preferences. However, this request must be made at the time of booking, so be sure to advise us of this requirement when you book your cruise. Again, you should speak to the Maitre'd or your waiter once you are on board to make sure your advance request was received.
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I prefer to eat in a non-smoking environment. Is this available?
The dining room is a smoke-free facility.
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How do we let the dining staff know we are celebrating a special occasion?
You can advise us of your special day when making your booking, and we will be sure to pass this along to the cruise line.
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What if I don’t like the other people at my table?
Rarely is this a problem. However, if you wish to move to another table, speak with the Maitre'd. He'll make every effort to seat you with more compatible dining companions...discretely and politely.
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I am not a morning person; does this mean I can’t get breakfast?
Unless you plan on sleeping right through until lunchtime, you will be able to get breakfast in the casual café. Breakfast is always available in the buffet or Lido and is usually served until 10 a.m. or later. The Eurodam offers complimentary room service so you can also choose to have a relaxing breakfast in your stateroom.
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How do I handle tipping?
Your gratuities are included in you cruise fare. Other shipboard personnel can be tipped for special services at your discretion.
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LIFE IN PORT
What is a shore excursion and what does it include?
A shore excursion is an organized guided tour in a cruise ship's port of call. They are offered virtually anywhere a cruise ship stops. There are shore excursions for almost any age, physical activity level and interest. Whether you're into water sports like sailing or scuba diving; high adventure activities like white water rafting, hiking or biking; or less strenuous activities like shopping tours, bus tours, museums or historical sites, you'll find a shore excursion to suit your specific needs. These organized events usually include transportation to and from the tour, tour guides (many are local people and great guides), and admission to the place you are visiting. Some excursions also include meals, drinks and refreshments depending on the tour.
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Can I book shore excursions in advance?
Many tours have limited availability, and booking your tours in advance reduces your chance of disappointment. All shore excursion bookings are processed on a first-come, first-served basis. Shore excursions may be pre-booked and prepaid using the Shore Excursion Booking Tool (in advance of sailing). If tour details are not yet finalized, please check again closer to your departure date. Holland America Line accepts prepayment by credit card.
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Can I wait and book my tours when I’m onboard the ship?
You can definitely wait, but be aware that there is often a mad rush to book on board and because most tours have limited space, therefore if you wait, selection may be limited.
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TERMS AND CONDITIONS
Pricing
Deposit – there is a non-refundable $500.00 per-person deposit due at time of booking.
Final Payment is due no later than May 01, 2008 and at this point becomes non-refundable however the booking is transferable to another person up to 90 days prior sailing.
For bookings after May 01, 2008 the full amount is due upon booking.
For triple and quad bookings in a cabin, the 3rd an 4th price is $350.00 per person.
For Infants under 2years of age price is $100.00. We cannot accept infants 6 months of age or younger.
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Documentation
Please note that it is the responsibility of each passenger to ensure that they have the proper documentation for the cruise. The cruise company and the charterer accept no liability for inconvenience or loss for passengers without the required documentation.
All guests must carry their valid passports. In addition certain countries may require entry visas. Passports and Visas must be valid for the duration of your travel. All passports must be valid for at least six months beyond intended stays.
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Reservation and Payment
You can check your stateroom category online. The Eurodam offers a variety of staterooms to meet everyone’s needs and budget. Choose the stateroom category and click fill in the Reservations Booking Form and submit for action or call one of our cruise specialists at 1-877-708-2546.
Major credit cards such as Visa, Mastercard, and American Express are accepted.
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Airline Reservations
To request airline reservations (click here)
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Transfers
Transfers are not included in this charter program however can be arranged and purchased through World Wide Shore Services at 1-800-355-3023
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Baggage Handling
Holland America Line will carry as baggage only your personal effects for your wearing, comfort or convenience during your cruise. Holland America Line does not assume any liability for loss of, delay of, or damage to baggage. Please refer to the Holland America Line brochure or website for full details of their responsibility and liability.
Please note that the baggage allowance will be governed by the airline regulations of the delivering airline. Refer to the individual Carrier regulations.
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Dining Room Reservations
Whatever your dining preferences – early or main sitting; for two or groupings of four, six or eight guests; with family or friends – Holland America will make every effort to honor your request. Normal meal hours in the main Dining Room are:
Breakfast |
Open seating |
8:00 AM |
Lunch |
Open seating |
12:30 PM |
Dinner |
Early Sitting |
5:45 PM Upper Level Dining Room |
|
Early Sitting |
6:15 PM Lower Level Dining Room |
|
Main Sitting |
8:00 PM Upper level Dining Room |
|
Main Sitting |
8:30 PM Lower level Dining Room |
Upon embarkation you will find a card in your stateroom confirming your seating assignment and table number.
Pinnacle Grill Restaurant
The Eurodam intimate reservations –only restaurant – a delicious alternative to the main Dining Room is very popular. It is recommended that you make your reservations early in your cruise.
Special diets
Holland America makes every effort to accommodate special dietary requests, including vegetarian, fat-free, sugar or salt free if advised at the time of booking. Kosher*, gluten-free or special medical diets must be pre-ordered a minimum of 95 days prior to sailing.
* Kosher meals are prepared off the ship in a kosher kitchen, frozen and brought to the table sealed in their original containers. There is no Kosher kitchen on board.
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Travel Insurance
We understand that when you’re traveling, you don’t want to worry about a thing. But events happen. You may have to cancel your trip at the last minute to tend to a family emergency. You might need medical assistance when you’re away. Your baggage may go missing, or there may be damage to your personal property. You just never know. We strongly recommend that you purchase insurance to protect your travel investment and ensure you have a worry-free trip.
Ask our agent at time of booking or check with your local insurance broker. Note; Insurance coverage generally needs to be purchased within 24 hours of booking your cruise.
For an Insurance quote please fill in the form here.
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Gratuities
Exceptional service is part of the Holland America cruise experience.
It is every staff member’s goal to make sure you receive the finest service possible. For your convenience and comfort, gratuities for dining room and stateroom services have been prepaid and are included in your Cruise fare.
A 15% service charge will automatically be added to your bar charges and dining room wine account.
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Upgrade Policy
We reserve the right to upgrade the right to upgrade a guest or guests to more expensive category accommodations at no additional cost.
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Guests with Disabilities
Holland America Line and the Charterer do not discriminate against persons on the basis of disability. We seek, to the extent feasible, to accommodate the needs of persons with disabilities. The ship has a limited number of staterooms designed for wheelchair access. Service animals are permitted on board if prior arrangements have been made. You need to be aware, however, that the certain land and shore facilities may not be fully accessible to persons with disabilities. While Holland America Line endeavors to contract with companies which provide accessible services and facilities, we cannot guarantee that all services and facilities will be fully accessible. In limited situations where an individual with a disability would be unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services, we may find it necessary to ask the individual to make alternative travel arrangements. We must be notified of any special medical, physical or other requirements of guests at the time of booking. Please contact Holland America Line’s Access and Compliance Department at halw_access@hollandamerica.com via fax at 1800 577 1731 or via TTY at 1800 254 8669.
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Fine Print
What’s included?
Cruise Package:
• Cruise fare & all seminars
• All Taxes & Fees
• Gratuities for dining and stateroom services
• Selected accommodations aboard the elegant ms Eurodam
• Meals (except in the Pinnacle Grill with a supplemental charge)
• Entertainment aboard ship
• Captain Champagne party
• Afternoon Tea
• Ice Cream Parlor Buffet
• Holland American signature canvas tote bag per stateroom
• Fresh fruit assortment
• Elegant bathrobe for use on your cruise
• Nightly turndown service
Suite Package: (categories PS, S. SA, SC)
• Cruise fare & all seminars
• All Taxes & Fees
• Gratuities for dining and stateroom services
• Selected accommodations aboard the elegant ms Eurodam
• Meals (except in the Pinnacle Grill with a supplemental charge)
• Entertainment aboard ship
• Captain Champagne party
• Afternoon Tea
• Ice Cream Parlor Buffet
• Holland American signature canvas tote bag per stateroom
• Fresh fruit assortment
• Elegant bathrobe for use on your cruise
• Nightly turndown service
• Exclusive use of Neptune Lounge
• Personal Concierge service
• Complimentary laundry, pressing and dry cleaning throughout your cruise
• Gorgeous corsages and boutonnieres for the first formal evening
• Hors d’oeuvres served before dinner each evening on request
• Binoculars for use on your cruise
• VIP Captain’s party
• Priority boarding for tender ports of call
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What’s NOT included?
Transfers to/from the pier and Airfare or other transportation to the port city of Ft. Lauderdale is not included as are items of a personal nature or optional programs or optional activities such as alcoholic beverages, soft drinks, laundry and dry cleaning, shore excursions, medical, barber and beauty shop services.
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Cancellation Policy
A full refund minus the $500.00 per person non refundable deposit (except for amounts paid for RBC Travel Insurance*) will be made for written cancellations received by Cantrav Leisure Services, Inc. 200, 68 E 2nd Avenue, Vancouver, BC, V5T 1B1 on or before April 30, 2008.
Cancellation fees for guests, who cancel after that date for any reason, including medical or family reasons, are subject to 100% per-person cancellation fees.
It is strongly recommended that you protect your investment from loss by purchasing comprehensive travel insurance coverage offered by RBC Travel Insurance* or make arrangements for individual coverage with your insurance broker
*RBC Travel Insurance is the registered trade-mark of Royal Bank of Canada, used under license.
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Responsibility
The ms Eurodam is owned by HAL Antillen N.V. and chartered to Holland America Line N.V. who have chartered the vessel to Cantrav Services Inc. for the October 18, 2008, 7 day Eastern Caribbean Cruise. Transportation aboard the ship is provided solely by the Shipowners and Charterers and pursuant to the Cruise Contract that you will receive prior to embarkation. A copy of the form of cruise contract will be provided upon request.
Situations may arise, which in our opinion, make it necessary for us to cancel, advance or postpone a scheduled departure, change itineraries or make substitutions. In that event, we do not assume responsibility or liability for any resulting losses, expenses or inconvenience. Your full cruise fare will be refunded, however, if the cruise is cancelled prior to initial embarkation. If, for any reason the voyage is cancelled after the commencement of the voyage the cruise fare will be refunded on a pro rata basis taking into account the portion of the voyage performed relative to the duration of the scheduled itinerary.
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Children & Infants
Children and infants can share accommodations with their parents and pay the third or fourth person rate. Infants must be at least 6 months old. A birth certificate is required and infants under 6 months will not be accepted on board.
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Pregnancy
Pregnant women are welcome but must be less than 26 weeks in their term at time of sailing.
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